FAQ

About the Properties

• Q

  What kinds of properties are handled on this site?

  All properties are furnished rooms. The shortest stay term is one month. There is no need to pay key money or brokerage fees, and utilities such as electricity, gas, and water can be used from the occupancy date. As the rooms are equipped with the necessary furniture, electronics, and other equipment for daily life, all you need to bring is your own personal belongings.

• Q

  What types of furniture and electronics are the rooms furnished with?

  The rooms are furnished with items necessary for daily life, such as a bed, desk, chair, TV stand, TV, refrigerator, washing machine, microwave, hot water kettle, vacuum, and hair dryer. The items may vary according to the operating company, so please check each property details for more information.

• Q

  Is it possible to view the room beforehand?

  While possible, this may change depending on the room’s vacancy status. Please check with the operating company beforehand regarding room viewing.

• Q

  Can I use the internet?

  Yes. The internet environment may differ depending on the room that the operating company handles, so please check with the operating company for more details.

• Q

  Are there any necessary additional contract handling fees for water, electricity, and gas?

  The contract handling fees have already been taken care of, so the customer does not have to worry about them. You can use the utilities from the occupancy date.

About the Contract

• Q

  How do I rent a room?

  Search for a room on our portal website, J Room Bank. Upon finding one, contact the operating company by phone or email. The operating company will provide you with more detailed information.

• Q

  What is the shortest possible contract term?

  The shortest possible contract term is one month.

• Q

  Do I need a joint guarantor?

  A joint guarantor is not required. However, the contact information for someone who can be contacted during an emergency is required. Please contract the operating company for more details.

• Q

  Do I need to pay key money?

  Key money is not required. You can enter into a contract with low initial cost.

• Q

  Do I need to pay brokerage fees?

  You do not need to pay brokerage fees. You will enter into a direct contract with the operating company.

• Q

  Can I make a reservation from overseas?

  Yes. Please contact the operating company that you’d like to make a reservation with. They will contact you regarding how to make a reservation.

• Q

  What is necessary for the necessary documentation?

  Documentation that can verify your identity (such as a passport) will be necessary. The details may vary depending on the operating company. Please confirm with them at the time of application and entering into the contract.

• Q

  Is it possible to extend a contract term?

  Yes, it is possible. However, extensions will not be possible if another customer has made a reservation for the room. If you wish to make an extension, please contact the operating company at your earliest convenience.

• Q

  Is it possible to cancel before move-in?

  Yes, it is possible, However, there may be cancelation fees depending on the timing. Please contact the operating company for more details.

• Q

  Is it possible to cancel during the contract period? Can I get reimbursed for the canceled time?

  It is possible to cancel a contract mid-way. However, the policies regarding reimbursement of fees for the canceled period will differ depending on the operating company. We recommend confirming with them beforehand when negotiating the contract.

• Q

  Do I need to enter into separate fire insurance?

  Entering into fire insurance will differ depending on the operating company. Please contact them for more details.

• Q

  From when can reservations be made? Can I make a reservation for next year?

  Many operating companies accept reservations 2-3 months in advance. Accepting reservations earlier than 3 months will depend on the operating company. Please consult with the operating company if you wish to make a reservation of earlier than 3 months in advance.

• Q

  Can 2 or more people utilize a room?

  There are many properties that allow for multiple persons to live there. Please check the details on each property’s page.

• Q

  Are there any properties that allow for pets?

  This depends on the operating company, but unfortunately, there currently are not many operating companies with properties that allow for pets.

• Q

  Is there a screening process?

  The screening process depends on each operating company. Please confirm with them during application.

• Q

  Can I make a reservation online?

  Reservation methods may vary depending on the operating company. Please confirm with them for more details.

About Fees and Payment

• Q

  What are the payment methods?

  The payment methods may vary depending on the operating company, but most companies accept cash, bank transfer, and credit cards.

• Q

  How are the stay fees calculated?

  After the one month shortest stay period, fees are calculated on a daily basis.

• Q

  What is the condo fee?

  This is the fee for the maintenance of shared spaces in the building, such as stairs and hallways, and equipment such as elevators.

• Q

  What is the cleaning fee?

  This is the fee for cleaning after moving out. Residents are responsible for their own cleaning during their stay.

• Q

  Do I have to pay the cleaning fee during move-in or move-out?

  Yes, most properties require a cleaning fee.

• Q

  Are the property fees paid all at once?

  This will depend on the contract period. Monthly payments are possible for long-term use.

• Q

  Are the property fees paid in advance, or afterwards?

  Please pay in advance.

• Q

  How do I pay the monthly rent and utilities after moving in?

  Please use the payment method specified by the operating company.

• Q

  Will I have to pay a penalty fee if I cancel the contract midway?

  This will differ depending on the operating company. Please contact each operating company for more details.

About Usage After Moving In

• Q

  Can I receive mail and packages?

  This is possible, but the customer will be responsible for the procedures involved.

• Q

  Can I have a package sent to the room before I move in?

  Most operating companies do not allow for this, as there are cases where there is a previous occupant still in the room up to your occupancy date.

• Q

  Are linens and futons provided?

  Linens and futons are optional services, and the rental conditions will vary depending on the operating company. Please check the details on the property’s introduction page.

• Q

  Are cooking utensils such as dishes and pots provided for?

  There are many properties with cooking utensils provided, however for some this is an optional service. Please confirm on the property listing page.

• Q

  Are there hangars, and tools for hanging laundry?

  This will vary depending on the operating company, although there are some properties with simple provisions. We recommend contacting the operating company.

• Q

  Are there consumables, such as toilet paper and fluorescent lights?

  Same as above, this will vary depending on the operating company, although there are some properties with simple provisions. We recommend contacting the operating company.

• Q

  Are there bath and face towels?

  Same as above, this will vary depending on the operating company, although there are some properties with simple provisions. We recommend contacting the operating company.

About Contact

• Q

  What should I do if the company I contacted doesn’t get back to me?

  We apologize for the inconvenience, but please try to contact them again by phone or email.
  Business days may differ depending on the operating company.